Our Policies

Policies & Procedures

CHECK-IN

Check-in is between 3:00-7:00 PM. If you would like to request a late arrival, please contact us at least 24 hours before arrival.

CHECK-OUT

Check-out is anytime before 11:00 AM. If you would like to request a late check-out, please contact us.

RATES & PAYMENTS

A 12% City of Sutter Creek Transient Occupancy Tax will be added to the room price. Rates may change subject to the discretion of management. 100% of the total booked room rate will be charged upon booking. Payments will be refunded in accordance with our cancellation policy.

CANCELLATIONS

All cancellations made will be charged a processing fee of 5% of the total booked room rate regardless of the date of cancellation. Cancellations made within 5 days of arrival will be charged 50% of the total booked room rate. Cancellations made within 2 days of arrival will be charged 100% of the total booked room rate. Accidental reservations will be fully refunded within 24 hours of confirmation as long as the reservation is made 3 days prior to arrival.

GROUP CANCELLATIONS

Any group of 5 rooms or more must cancel 4 weeks in advance. Cancellations made within 4 weeks of arrival will be charged 100% of the total booked room rate. Cancellations made prior to 4 weeks of arrival will be charged a 5% processing fee.

ADDITIONAL GUESTS

Our Storage Room accommodates up to 1 additional guest on the pull out couch. Our Lower Washhouse and The Library accommodate up to 1 additional guest on the day bed. A charge of $50 per night will be assessed per additional guest.

GIFT CARDS

Gift Cards distributed before July 2020 by Sutter Creek Inn Inc. (previous owners) will be honored through July 2025.

FIREPLACES

The use of our fireplaces is strictly seasonal. Management will decide as weather and fire season suggest.  We prepare the fireplace for you with a particular type of wood. An extra supply of firewood costs $40. Requests for additional firewood are only accepted prior to 5:00 PM each day.

PETS

Our Inn does NOT accommodate animals. If you would like to bring your certified service animals, please contact us by phone. Online reservations will not be accepted. Service animals must have proper identification upon check-in.

OTHER

Candles and smoking inside the rooms are absolutely forbidden at the Inn. Any stolen or damaged items will be charged to the guest’s credit card on file at the discretion of management. Any special clean up or replacement charges are the financial responsibility of the guest.